Turnaround Times

Turnaround Times

Ready to Ship Items:
These can be found in our ‘Ready to Ship' section, and will be shipped within 3 days of your order and full payment being received. Ready to Ship items cannot be engraved, changed or customised. If you wish to customise our product with engraving, colour/shape changes etc, you will need to place a ‘Custom Order.’

Custom Made Items:
Normal lead time for custom made products is 3 weeks after your order and full payment has been received. Should your order not arrive after 3 weeks, please contact us.

Mixed Orders:
Orders containing both Ready to Ship AND Custom Made items will have a normal lead time of 3 weeks after your order and full payment have been received.

Rush Orders:

We do not offer a rush order service, however we can occasionally fit orders in and have them 'rushed'.

If you need your order by a certain date, please contact us BEFORE placing your order to ensure we can get it made and dispatched in time, as we are not always able to fit them in.

We cannot guarantee couriers, but will do our best to get your order to you for when you need it.

** NOTE: Busier Times of Year **

Certain times of year are extra busy for Smiles by Jo, so our lead times listed above usually increase, but we'll keep you in the loop!