Shipping and Turnaround Times

We ship via NZ Couriers, and occasionally via Post Haste.
Shipping times vary but should take 1-3 days for orders to addresses classed as urban delivery, and 2-5 days for orders to addresses classed as rural delivery.  

ORDER TIMEFRAMES:

Our standard timeframes are 
(from order and full payment receipt)

ORDERS WITHOUT ENGRAVING: 1-3 DAYS

ORDERS WITH ENGRAVING: 1-3 WEEKS

If you need your order by a specific date, please pop us a message and let us know once youve ordered so we can do our best to get it to you in time!

BUSIER TIMES OF YEAR:

Certain times of year are extra busy(Christmas being a big one!) so our timeframes *may* increase, but we will do our best to keep you in the loop!

If your order hasn't arrived in the timeframe listed above, feel free to pop us a message, we never mind hearing from you!

RURAL DOMESTIC SHIPPING NOTE:

If your order is identified as being classed as rural with our carriers(NZ Couriers) and the applicable fee has not been selected/paid, we will notify you and your order will be placed on hold.

As soon as it is paid(or an alternate non-rural address supplied) your order will be processed.

Please feel free to flick us an email at smilesbyjo@gmail.com if you have any questions at all.

Many thanks,

Jo - Mum, Boss, Tiny Human Wrangler, Mum-Bun Wearer, Cold Coffee Drinker, Craziness Creator