Shipping and Turnaround Times

We ship via NZ Couriers, and occasionally via Post Haste.
Shipping times vary but should take 1-3 days for orders to addresses classed as urban delivery, and 2-5 days for orders to addresses classed as rural delivery.  

ORDER TIMEFRAMES:

** PLEASE NOTE: These timeframes are not guarantees. These are noted as the processing times for orders to be made and packed ready for courier collection.

Our standard order processing timeframes (not including shipping) are 
(from order and full payment receipt)

ORDERS WITHOUT ENGRAVING: 1-3 DAYS

ORDERS WITH ENGRAVING: 1-3 WEEKS

If you need your order by a specific date, please pop us a message and let us know once youve ordered so we can do our best to get it to you in time!

BUSIER TIMES OF YEAR:

Certain times of year are extra busy(Christmas being a big one!) so our timeframes *may* increase, but we will do our best to keep you in the loop!

If your order hasn't arrived in the timeframe listed above, feel free to pop us a message, we never mind hearing from you!

RURAL DOMESTIC SHIPPING NOTE:

If your order is identified as being classed as rural with our carriers(NZ Couriers) and the applicable fee has not been selected/paid, we will notify you and your order will be placed on hold.

As soon as it is paid(or an alternate non-rural address supplied) your order will be processed.

Please feel free to flick us an email at smilesbyjo@gmail.com if you have any questions at all.

Many thanks,

Jo - Mum, Boss, Tiny Human Wrangler, Mum-Bun Wearer, Cold Coffee Drinker, Craziness Creator